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Shipping & Returns

Shipping Policy

All orders are shipped via the United States Postal Service and take between 7-10 business days to arrive at their destination. We charge a flat rate of $7.00 per order regardless of size.

All orders must include a physical shipping address (Street Address, City, State, and Zip Code). All orders are processed in the order they are received. This is done to ensure fairness to everyone. We do not offer rush or express shipping.

We do not currently offer order tracking information.

Backorders

Sometimes items become backordered. When this happens, the rest of your order will be shipped and you will be notified of the scheduled ship date for the backordered item. There will be no additional shipping charges for the backordered items shipped separately.

Damaged Merchandise

If you receive a damaged or defective item please e-mail sales@adamlandproductions.com to arrange for an exchange. PLEASE BE ADVISED: We can only accept the return of items if they are faulty or damaged. A faulty or damaged product must be sent back to us, which we will then return to the manufacturer for an exchange. We will then ship the product to you for no charge.

Privacy Notice

We at AdamLand Productions recognize the importance of building trusting relationships with our customers. We believe that building trust begins with protecting the information of our customers. The purpose of posting this privacy policy is to inform you about the type of information we may collect from you, how we may use that information, whether we distribute or disclose it to anyone, and your ability to change or update that information.

AdamLand Productions reserves the right to change this policy at any time. Therefore, we suggest you revisit this section from time to time in order to ensure your understanding of the policies current version.

If, for any reason, you feel this site does not conform to the standards set forth in the current privacy policy you may contact us by emailing sales@adamlandproductions.com.

Customer Information is Private

It is NOT shared, sold or rented.

It is our corporate policy that no customer information be shared, sold or rented, online or offline. Our customer information was provided on this premise and we respect that privacy.

Protecting Your Information

AdamLand Productions takes every precaution to protect our users' information. When users submit personal information via the Web site, their information is protected both online and offline. Online forms that request users to enter personal information (such as name, address, phone, or email address) is temporarily stored on the Web server and is electronically transferred to our main computer for processing. All customer information is protected, stored and maintained on the Web server.

We use common, practical and "best practice" methods to protect user information online and offline. Employees are kept up-to-date on our security and privacy practices. Our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment protected by firewalls and proven security mechanisms.

How We Collect and Use Information

Your personal information (name, address, phone number, email address) is collected in the order process to ensure exceptional customer service. AdamLand Productions collects information provided voluntarily. Visitors are not required to register or provide information in order to view or browse this site. (Customers/Website Visitors who provide us with their name, address, phone number, or email address may be contacted for various reasons. These reasons can include an answer to an inquiry, shipment confirmation, new product introductions, occasional special offers, or other AdamLand Productions business related matter.)

Opting Out of Being Contacted

Our email campaigns are general aimed at a target audience that has expressed an interest in martial art instructional programs usually through previous purchasing habits. We consider our main form of contact (email newsletters) to be minimally invasive. However, if you feel that you have received our newsletter in error, please let us know immediately and you will be removed from our mailing list promptly.

To contact us about removal from our mailing list, special promotions, emails, or other contact, please email sales@adamlandproductions.com